It’s one of my primary tenets of customer support: make every reasonable effort to not disturb the end user, period. So when I discovered several of my end user machines were not backing up via CrashPlan, I needed to find a way to deploy CrashPlan with as little interruption as possible. Let’s face it, the more time I take performing IT tasks on their computer that cause them to not be able to work, the less money they are making for our agency. That’s a large part of the reason we use Casper, so that my users do not have to be inconvenienced. I am all about trying to minimize the amount of time my users need to be interrupted due to IT needs.
Put them together and it’s like when the two teens discovered peanut butter and chocolate as an amazing combination.
I’m also a fanboy of Code42 and their CrashPlan software. I’m a fanboy of JAMF Software’s Casper Suite.
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